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What is eJABY?
Why use eJABY and what is the benefit of using it?  
Which bills can I pay through eJABY?  
How do I know when my payment has been applied?  
Do I need the payment receipt?  
How do I view my history payments?  
Do I have to open a Bank account to use this service?  
Will my bank account be debited?  
Who handles customer support for eJABY?  
What happens if I have a dispute with a payee?  
How do I know if my bill payment was paid?  
How long will it take for my payment to go through?  
How secure is my bill payment and personal information?  
Can I make a payment greater than or less than the bills amount?  
Can I pay my bills on the weekend?  
Do I have to create an eJABY Profile?  
What are the advantages of creating eJABY Profile?  

What is eJABY?  
eJABY is a web based bill payment service which allows consumers to pay most of their recurring bills online, real time. eJABY manages the entire bill payment process online. Meanwhile you continue to receive the physical copy of the bill as you used to before but with value added features like creating a personal Profile to store your bill payments. With eJABY consumers and depots will find a wealth of benefits.
 
Why use eJABY and what is the benefit of using it?  
    eJABY is like direct deposit and direct payment, consumers (bill-holder) that pay through eJABY can have the following benefits:

  • Save time; all bills can be paid in one Depot.
  • Can pay different bills with different payee in one place.
  • Can receive their bills immediately and pay it on-time and with that the bill-holder can be sure that the service will not be blocked or prevented.
  • Can view his history payment.
  • With his history payment can manage his/her money management.
  • No more queues in the Payee offices.
  • No more queues at Banks to pay a bill.
  • Online, Real-time payments, no more prevent of the service.
 
Which bills can I pay through eJABY?  
You can pay most of your recurring bills through eJABY, at present the service is available only for Jordan Electricity Company, Jordan Telecom Company.
 
How do I know when my payment has been applied?  
    Two ways to know that by:
  • A receipt well be printed out to you, explaining the bills and the amount you paid.
  • The payment should be reflected on the next bill you receive from the payee.
 
Do I need the payment receipt?  
Yes, every consumer must make sure to receive a payment receipt from the Depot. The payment receipt record the bills and the amount he paid, every receipt contain a unique receipt number, with this number the consumer can refer to the payee for any enquiry.
 
How do I view my history payments?  
Only consumers with profile can view their history payments by asking the authorized depot employee (Teller) to print out the history for him.
 
Do I have to open a Bank account to use this service?  
No, you don't have to open a new bank account to use this service, but if you already have a bank account, you can pay from this account "Direct Debit" payment.
 
Will my bank account be debited?  
It depends on your bank; when they clear the accounts.
 
Who handles customer support for eJABY?  
PaymentCentric Help-Desk can handles all enquires and support.
 
What happens if I have a dispute with a payee?  
If you have an issue with a specific payment on a bill, you will need to contact your payee directly. The receipt number can assist you to check the payment confirmation.
 
How do I know if my bill payment was paid?  
    You can check one of the following to verify your bill payment:
  • The payment should be reflected on the next bill you receive from the payee.
  • The Payment Receipt reflects that the bill was paid successfully.
  • If you have a profile and you added it to it, ask the authorized teller about the paid bills.
  • Check your next bill; usually the next bill stated that still you have balance to pay.
 
How long will it take for my payment to go through?  
eJABY is an Electronic Bill Payment Service, with online, real time features. It needs only seconds to do the payment transaction
 
How secure is my bill payment and personal information?  
PaymentCentric is completely committed to safeguarding your bill payment and your personal information and protecting your privacy. We will not divulge any of your personal information-contact, financial, bill history, unless requested by you or as required by law. Additionally, PaymentCentric uses 128 bit SSL (secured sockets layer) encryption between the Depot and PaymentCentric, PaymentCentric and the Payees which is the STRONGEST type of encryption used on the Internet.
 
Can I make a payment greater than or less than the bills amount?  
Yes you can, eJABY service supports Full and Partial Payments.
 
 
Can I pay my bills on the weekend?  
Yes you can pay your bills anytime, anywhere in Jordan that support eJABY service.
 
 
Do I have to create an eJABY Profile?  
It is not a must to have a Profile, but if you know the advantages of creating an eJABY Profile, every consumer will create and have one.
 
 
What are the advantages of creating eJABY Profile?  
    Consumers can benefit from eJABY profile as follows:
  • Bill-holder doesn't present his bills next time s/he wants to pay.
  • Bill-holders can pay their bills in any depot located in Jordan if the profile number was the Bill-holder Identification number.
  • Bill-holders can pay their bills from their bank account if the profile no. was the bank account no.
  • Bill-holder can receive their bills instantly once they requesting their profile data.
  • Bill- holder with his history payment can control his/her money management.