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What
hardware, software and operating system environments does eJABY require? |
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What is eJABY? |
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Why Depots use eJABY? |
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How do I get started and be a Depot? |
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What types of organizations can use eJABY? |
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What Browser Versions are required? |
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Is there a limit to the number of users' account I can set up? |
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What types of payments can be processed by eJABY? |
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Where are payments stored? |
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What is eJABY Profile? |
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Can a consumer inquiry about his bills without paying them? |
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Can I delete or stop a payment? |
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Who handles Depot support for eJABY? |
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How can I get help or have a question answered? |
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What hardware, software and operating system environments does eJABY requires? |
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eJABY requires the following environment:
- An ISDN or Leased line connection to the Internet, with at least 64K
pooled access.
- Workstations with the following minimum hardware requirements:
- Processor: Intel Pentium 166 MHz or higher
- Memory: 32 MB or higher
- Disk space: 50MB or more of free disk space.
- Windows 2000Pro or Win XP Pro, Arabic Enabled.
- Internet Explorer Version 5.0 or higher, Netscape Version 4.7 or higher.
- Laser Printer
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What is eJABY? |
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eJABY is a web based bill payment service which allows consumers to pay
most of their recurring bills online, real time. eJABY manages the entire
bill payment process online. Meanwhile you continue to receive the physical
copy of the bill as you used to before but with value added features like
creating a personal Profile to store your bill payments. With eJABY consumers
and depots will find a wealth of benefits in the future. |
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Why Depots use eJABY? |
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As an eJABY Depots, the service offers:
- New state-of-the-art added-value services to offer clients.
- Reduced time in BackOffice operations for bill payment.
- Significant reduction in bill payment processing cost.
- Increased traffic at counters and other delivery channels.
- Significant competitive edge in the level and quality of the services offered to the public.
- Increased profits through the delivery of new services.
- Higher customer base.
- Bill payment becomes a profit centre rather than a cost centre.
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How do I get started and be a Depot? |
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Depot must apply for eJABY by filling an Application Form from PaymentCentric
Offices or downloaded from PaymentCentric website. After submission, the
application form is forwarded to Customer Acceptance Team (CAT) for review.
If the application approved, CAT will inform you with the operations and
technical steps that you must take |
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What types of organizations can use eJABY? |
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Banks, Exchange outlets, Retailers can become a Depot and use eJABY. |
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What Browser Versions are required? |
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Depot will need Internet Explorer Version 5.0 or higher, Netscape Version
4.7 or higher. |
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Is there a limit to the number of users' account I can set up? |
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Administrator can set up as much as he wants of users accounts, but the
administrator should be one account only. |
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What types of payments can be processed by eJABY? |
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The type of payments that eJABY can process are Cash, Partial Payments,
checks if depot is a bank, visa card payments if depot is a bank and the
card issued from the same bank. |
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Where are payments stored? |
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All payments are stored in PaymentCentric Database; nothing is stored
in Depot System and of-course the payments affects the bill-holder account
in the payee database. |
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What is eJABY Profile? |
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eJABY Profile is a profile where consumer can store his/her paid bills
for history purpose. |
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Can a consumer inquiry about his bills without paying them? |
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Yes
he can. |
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Can I delete or stop a payment? |
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No,
you can’t delete
or stop a payment; once the depot clerk clicks on the Pay button, the
transaction is made. Depot Client software does
not support a reversal transactions or chargeback service for such deletions. |
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Who handles Depot support for eJABY? |
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The Technical Support Team (TST) will handle the technical issues, and
the Help-Desk Team will handle the operational support. |
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How can I get help or have a question answered? |
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Depot can get help or have a questions answered by phone, email, by fax
or by entering PaymentCentric website Customer Support FAQ. |
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